Privacy Policy for Vocalist AI LLC
Last Updated: March 18, 2024
This privacy notice for Vocalist AI LLC ("we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
- Visit our website at https://vocalist.ai or any website of ours that links to this privacy notice.
- Engage with us in other related ways, including sales, marketing, or events.
Questions or concerns? This privacy notice explains your privacy rights and choices. If you disagree with our policies and practices, please do not use our Services. For any questions or concerns, contact us at support@vocalist.ai.
Summary of Key Points
- Information We Process: We process personal information depending on your interaction with our Services, your choices, and the features you use. Learn More
- Sensitive Information: We do not process sensitive personal information.
- Third-Party Information: We do not receive information from third parties.
- How We Process Information: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. We only process your information with a valid legal reason. Learn More
- Information Sharing: We may share information in specific situations with specific third parties. Learn More
- Your Rights: Depending on your location, you may have certain rights regarding your personal information. Learn More
- Exercising Your Rights: Contact us to exercise your rights. We will handle all requests in accordance with applicable data protection laws.
Table of Contents
- 1. Information We Collect
- 2. How We Process Your Information
- 3. Legal Bases for Processing
- 4. Information Sharing
- 5. Cookies and Tracking Technologies
- 6. Data Retention
- 7. Information from Minors
- 8. Your Privacy Rights
- 9. Do-Not-Track Features
- 10. U.S. State-Specific Privacy Rights
- 11. Updates to this Notice
- 12. Contact Us
- 13. Reviewing, Updating, or Deleting Data
1. Information We Collect
Information You Disclose
We collect personal information you voluntarily provide when registering for Services, expressing interest in our offerings, participating in Service activities, or contacting us. This information may include:
- Email address
- Username
- Password
Payment Data: We may collect payment data (e.g., payment instrument number, security code) for purchases. All payment data is stored by Stripe. Their privacy notice is available here: https://stripe.com/privacy.
All information you provide must be true, complete, and accurate. Notify us of any changes.
Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the Services. This information does not typically reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.
This information is primarily used to maintain the security and operation of our Services and for internal analytics and reporting.
We also collect information through cookies and similar technologies. See our Cookie Policy.
This includes:
- Log and Usage Data: Information collected by our servers and recorded in log files, such as your IP address, device information, browser type, activity within the Services (e.g., timestamps, pages viewed, searches, feature usage).
- Device Data: Information about your device (e.g., computer, phone, tablet), including IP address, device and application IDs, location, browser type, hardware model, ISP, mobile carrier, operating system, and system configuration.
- Location Data: Information about your device's location, which can be precise or imprecise. You can opt out of location data collection by refusing access or disabling location settings on your device, which may limit certain Service features.
2. How We Process Your Information
We process your personal information for various reasons, including:
- Account creation, authentication, and management.
- Service delivery and facilitation.
- Responding to user inquiries and providing support.
- Sending administrative information.
- Fulfilling and managing orders.
- Requesting feedback.
- Sending marketing and promotional communications (you can opt out).
- Delivering targeted advertising (see our Cookie Policy).
- Protecting our Services (fraud monitoring and prevention).
- Identifying usage trends.
- Assessing marketing campaign effectiveness.
- Protecting vital interests (preventing harm).
3. Legal Bases for Processing
We only process your personal information with a valid legal basis under applicable law, such as your consent, legal compliance, contractual obligations, protecting your rights, or legitimate business interests.
(EEA and UK Users): We may rely on the following legal bases under GDPR and UK GDPR:
- Consent: You have given us permission for a specific purpose. You can withdraw consent at any time. Learn More.
- Contract Performance: Fulfilling our contractual obligations to you.
- Legitimate Interests: Achieving our business interests without overriding your rights and freedoms.
- Legal Obligations: Complying with legal requirements.
- Vital Interests: Protecting your vital interests or those of others.
(Canadian Users): We may process your information with your express or implied consent. You can withdraw consent at any time. Learn More. In exceptional cases, we may process information without consent under applicable law (e.g., protecting an individual's interests, investigations, fraud prevention, business transactions, legal requirements).
4. Information Sharing
We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us and require access to such information. We have contracts with our third parties to safeguard your personal information. These third parties include:
- Cloud Computing Services: Microsoft Azure
- User Account Registration and Authentication: Google Sign-In
- Web and Mobile Analytics: Google Analytics, Google Tag Manager, Facebook Analytics, Facebook Ads conversion tracking
- Website Performance Monitoring: Sentry
We may also share your information in the following situations:
- Business Transfers: Mergers, acquisitions, or asset sales.
- Google Analytics: We use Google Analytics to track and analyze Service usage. See their Privacy & Terms page for details and opt-out options: https://tools.google.com/dlpage/gaoptout, https://adssettings.google.com/, http://optout.networkadvertising.org/, http://www.networkadvertising.org/mobile-choice.
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. See our Cookie Policy for details.
6. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this notice, unless otherwise required by law. Data will not be kept longer than twelve (12) months past account termination. When no longer needed, we will delete or anonymize your information, or securely store and isolate it until deletion is possible.
7. Information from Minors
We do not knowingly collect data from or market to children under 18. By using the Services, you represent that you are at least 18 or are the parent/guardian of a minor and consent to their use of the Services. Contact us at support@vocalist.ai if you believe we have collected information from a minor.
8. Your Privacy Rights
Certain regions (e.g., EEA, UK, Switzerland, Canada) grant you specific rights under data protection laws. These may include the right to:
- Access and obtain a copy of your personal information.
- Request rectification or erasure.
- Restrict processing of your personal information.
- Data portability (if applicable).
- Not be subject to automated decision-making.
- Object to the processing of your personal information.
Contact us to exercise these rights. We will handle all requests in accordance with applicable laws.
(EEA and UK Users): If you believe we are unlawfully processing your information, you can complain to your Member State data protection authority or the UK data protection authority.
(Swiss Users): Contact the Federal Data Protection and Information Commissioner.
Withdrawing Consent
You can withdraw your consent for processing your personal information at any time by contacting us. This will not affect the lawfulness of processing before withdrawal or processing based on other lawful grounds.
Marketing Opt-Out
Unsubscribe from marketing communications by clicking the unsubscribe link in our emails or contacting us. You may still receive service-related messages.
Account Information
To review, change, or terminate your account:
- Contact us.
- Log in to your account settings.
We will deactivate or delete your account and information upon termination, but may retain some information for fraud prevention, troubleshooting, investigations, legal compliance, or enforcing our terms.
Cookies and similar technologies: Most browsers accept cookies by default. You can typically set your browser to remove or reject cookies, which may affect certain Service features. See our Cookie Policy.
For privacy rights questions, email us at support@vocalist.ai.
9. Do-Not-Track Features
We do not currently respond to Do-Not-Track (DNT) signals due to the lack of a uniform technology standard. We will update this notice if a standard is adopted that we must follow.
10. U.S. State-Specific Privacy Rights
California, Colorado, Connecticut, Utah, and Virginia residents have specific rights regarding access to their personal information.
Categories of Information Collected
We have collected the following categories of personal information in the past twelve (12) months:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details (e.g., name, address, online identifiers, IP address, email) | YES |
| B. California Customer Records statute | Name, contact information, education, employment, employment history, financial information | NO |
| C. Protected characteristics | Gender, date of birth | NO |
| D. Commercial information | Transaction information, purchase history, financial details | NO |
| E. Biometric information | Fingerprints, voiceprints | NO |
| F. Internet activity | Browsing history, search history, online behavior | NO |
| G. Geolocation data | Device location | NO |
| H. Audio/visual information | Images, audio, video recordings | NO |
| I. Professional information | Business contact details, job title, work history | NO |
| J. Education information | Student records | NO |
| K. Inferences | Inferences from collected information (e.g., preferences) | NO |
| L. Sensitive personal information | NO |
We may collect other personal information outside these categories through in-person interactions, online, or by phone/mail.
How do we use and share your personal information?
See "How We Process Your Information" for details on information usage.
We collect and share your personal information through:
- Targeting/Marketing cookies
Information Sharing Practices
We may disclose your personal information with service providers under written contract. See "Information Sharing" for details. We may use your information for internal business purposes (e.g., research, development). This is not considered "selling" your information.
We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months.
California Residents
CCPA Privacy Notice
This section applies only to California residents as defined by the California Code of Regulations.
Your Rights
- Right to Delete: You can request deletion of your personal information, subject to legal exceptions.
- Right to Know: You have the right to know how we collect, use, and share your personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
- Right to Limit Use/Disclosure of Sensitive Information: We do not process sensitive personal information.
Verification: We will verify your identity before fulfilling requests.
Other Rights:
- Object to processing.
- Request correction of data.
- Designate an authorized agent.
- Opt-out of future selling/sharing.
Contact us at support@vocalist.ai to exercise these rights.
Colorado Residents
This section applies only to Colorado residents. Under the CPA, you have the following rights (subject to limitations):
- Right to be informed about processing.
- Right to access, correct, and delete data.
- Right to data portability.
- Right to opt out of targeted advertising, sale of data, or profiling.
Email support@vocalist.ai to exercise these rights or appeal our decisions. We will respond within forty-five (45) days of appeal receipt.
Connecticut Residents
This section applies only to Connecticut residents. Under the CTDPA, you have similar rights as Colorado residents (subject to limitations). Email support@vocalist.ai to exercise these rights or appeal our decisions. We will respond within sixty (60) days of appeal receipt.
Utah Residents
This section applies only to Utah residents. Under the UCPA, you have the following rights (subject to limitations):
- Right to be informed about processing.
- Right to access and delete data.
- Right to data portability.
- Right to opt out of targeted advertising or sale of data.
Email support@vocalist.ai to exercise these rights.
Virginia Residents
This section applies only to Virginia residents acting in an individual or household context (not commercial or employment). Under the VCDPA, you have similar rights as Colorado residents, including the right to appeal. Email support@vocalist.ai to exercise these rights or appeal our decisions. We will respond within forty-five (45) days, with a possible 45-day extension. You can contact the Attorney General if your appeal is denied.
11. Updates to this Notice
We may update this privacy notice. The "Last updated" date will reflect the latest version. We may notify you of material changes. Review this notice frequently.
12. Contact Us
Vocalist AI LLC 1992 Lewis Turner Blvd Suite 1067 #107 Fort Walton Beach, FL 32547 USA
Email: support@vocalist.ai
13. Reviewing, Updating, or Deleting Data
You may have the right to request access, change, or delete your personal information. Email support@vocalist.ai to make a request.
This privacy policy was created using Termly's Privacy Policy Generator.